StarRV in Australia

- Vehicle rental with unlimited kilometres 
- Standard insurance with AU$ 10 million amount insured
- Comprehensive insurance with an excess of AU$ 7,500 per incident
- 10% GST (Goods and Services Tax)
- Additional driver fee
- Linen exchange service
  You may exchange your personal kits during your holiday at any StarRV depot with 48 prior notice. 
- Valet Service
  You may visit any StarRV depot whilst on holiday to have your RV cleaned, and oil water checked with 48 hours prior notice.
- Gas bottle exchange service
   Every 14 days of hire, you may visit a StarRV depot to exchange your used gas bottle for a full gas bottle.
- Vehicle equipment incl. kitchen kit and personal kits
- Free 24-hour roadside assistance

Post-hire cleaning costs:
The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to AU$ 200 will be charged. The toilet and waste water tank must be emptied prior to the return of the vehicle and all fuel tanks (i.e. petrol, diesel and gas) need to be full, otherwise a further fee of AU$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.

This option is available for all motorhomes. It can only be booked in advance, is charged for a maximum of 50 rental days and cannot be added upon arrival. Long-hire discounts will not be applied to this surcharge. 

In addition to the provisions included with the base rental rate, the All-Inclusive option includes:
- Liability Reduction 2 (VIP Cover) insurance supplement which reduces the excess to NIL (AU$ 500 for 4WD vehicles) for insured damages
- Unlimited windscreen and tyre damage as well as underbody damage and damage to overhead (except for 4WD vehicles)
- Single vehicle rollover
- Linen exchange service
  You may exchange your personal kits during your holiday at any StarRV depot with 48 prior notice. 
- Valet Service
  You may visit any StarRV depot whilst on holiday to have your RV cleaned, and oil water checked with 48 hours prior notice.
- Gas bottle exchange service
   Every 14 days of hire, you may visit a StarRV depot to exchange your used gas bottle for a full gas bottle.
- First LP Gas fill
- Camping table and chairs
- 3 sets of toilet chemicals
- Baby/Booster seat (on request)

Mandatory due to Covid-19 guidelines!
Please use the internet link below which enables you to complete your online pre-registration in advance. This form allows you to complete all necessary details such as booking number, name etc. for Apollo so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

https://preregistration.apollocamper.com/

A 5% discount will be applied to all motorhome rentals that are booked at least 180 days prior to travel.
- This offer is only valid for the standard rates and does not apply to the All-Inclusive surcharge
- The early booker special can be combined with the long-hire discount

8% for all rentals with 21 days or more
- The discount does not apply to the All Inclusive surcharge, only to the standard flex rates.

The following conditions apply to multiple rentals:
- For consecutive rentals whether in the United States of America, Australia, New Zealand with Apollo, Cheapa Campa or StarRV and in Canada with CanaDream as well as in Ireland/UK with Bunk Campers the All-Inclusive option and the excess reduction insurance options are still calculated individually, i.e. rental by rental in each country.
- The long-hire discount applies to the total number of rental days
- Travel is within a 3 months period and needs to be booked together
- The payments made for the All-Inclusive option (can be booked in advance) and the excess reduction insurance options (available on pick-up) are still calculated individually, i.e. rental by rental.
- If you drop off one vehicle and pick up another on the same day, this day will still be calculated for each separate rental.
- The cheaper long-hire discount is deducted from the total price. 
- The respective minimum hire period applies for each individual rental period.
- The one-way fee in Australia is charged for each individual rental such as location surcharges.

One rental day corresponds to one calendar day, regardless of what time you pick up or drop off your vehicle.

The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. Every rental day from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation on www.motorhomebookers.com for the desired rental duration and the lowest available price will be applied. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Friday.

For changes to flex rate bookings the following applies:
The booking is calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations.

- Change of pick-up or drop-off date
- Change of pick-up or drop-off location (depot)
- Change of vehicle category
- Name change
- Change of flex rates or introduction of special offers afterwards

If you decide to extend your hire by 2 days and this is approved (a change of drop-off date, not location or vehicle) the additional rental days will be charged according to the flex rate that applied when the booking was originally made. From 3 days or more the normal rules regarding changes apply as outlined above.

If a change is made to your booking with in 14 days of the pick-up date no rental days will be refunded if the hire is shortened. All rental days will be charged as originally booked.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided. There are also no refunds provided if the booking is shortened within 14 days of the pick-up date.

- Petrol, oil, gas
- Additional insurance options
- AU$ 165 one-way fee (please refer to the 'Driving Restrictions' section for information on the minimum hire conditions)
- Extra equipment (e.g. child seats, camping furnitures etc)
- Any taxes and fees that apply to services payable locally

- Petrol, oil and gas
- AU$ 165 one-way fee (please refer to the 'Driving Restrictions' section for information on the minimum hire conditions)
- Any taxes and fees that apply to services payable locally

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible upon request with your booking - with the following exceptions:

A one-way fee of AU$ 165 is charged for all one way rentals. Please note that special minimum hire conditions apply.
A table outlining the minimum hire conditions can be found below under 'Driving Restrictions'.

StarRV offers extended Roadside Assistance, which can be purchased at pick-up f
It includes:
- Opening vehicle on lock out
- Lost key replacement up to AU$ 120
- Emergency towing (first 25 km included)
- Jump start
- Flat tyre change using spare located in vehicle
- On scene fuel delivery (up to 20 litres)
- Call out fee up to AU$ 150

StarRV also offers Windscreen and Tyre Protection plus Extended Roadside Assistance which covers damage to 1 windscreen and 2 tyres in additon to the inclusions mentioned above. 

Please note that basic Roadside Assistance is always included in your rental package. In case of a breakdown, you will receive assistance even if you do not buy supplementary Roadside Assistance. However, the extra services listed above are only available if you purchase supplementary Roadside Assistance coverage and will incur a minimum AU$ 100 call-out fee with the standard program.

These are available for rent from StarRV per seat and rental.
For important information on this subject, please refer to the section 'Equipment & Extras' below.
If you require a baby/child or booster seat, please let us know the child's age and weight when you book. You need to book the seats in advance. 

If you book the All Inclusive option with us, baby/child and booster seats are included in the total price (pending availability, if requested with the booking and as long as the seats are suitable for the vehicle in question).

The local GST of 10% is included in all payments you make to us. For all amounts payable locally in AU$, sales taxes are charged on top of the price.

We have sought to provide accurate information on taxes. However, we do not accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or local tax increases made by the local or federal Australian government.

The standard insurance with AU$ 10 million amount insured and a comprehensive insurance with an excess of AU$ 7,500 per incident is included in the standard rental rates. This provides cover for damage to the rental vehicle or to third-party property. The renter and passengers are not insured for bodily damage to themselves as there is no passenger insurance provided by Apollo.

The renter's excess that comes with the standard insurance is AU$ 7,500 per incident for any property damage incurred by a third party or the rental vehicle, regardless of how the damage occurs or who causes it, which includes accidents that are no fault of the renter.

Exceptions: For a list of uninsured incidents please refer to 'Insurance Exclusions' below.

In Australia, third-party insurance is not compulsory. Therefore, in the event of an accident involving an uninsured driver or if a third party flees the scene of an accident the renter will be liable up to the level of the excess even if he/she is not at fault.

You can reduce or eliminate the excess as follows.
- You can book the All Inclusive Option with us in advance (not available locally) which includes the full VIP Cover Liability Reduction Option 2 ("The High Road) with NIL excess
- You can select the excess reduction insurance options with StarRV locally:

The respective excess is payable for any damage to the rental vehicle, to third party property, in the event of theft, fire, break-ins, vandalism as well as loss of revenue incurred by StarRV if the vehicle cannot be rented out due to necessary repairs.

Tyre damage or damage to the windscreen will need to be paid by the renter in full unless the 'Liability Reduction Option 2/The High Road or the All Inclusive option has been purchased. With the All Inclusive Option booked in advance with Motorhome Bookers unlimited windscreen and tyre damages as well as underbody and overhead damages covered for accidental damage. 

There is no insurance cover whatsover if the vehicle is wilfully damaged, damaged due to negligence on the part of the rental party or due to illegal activities or forbidden activities as per the rental agreement. Please refer to the section 'Insurance Exclusions' below for further details.

With the standard insurance, the deposit (which covers the amount of the excess - depending on which insurance option you opt for) is deducted from a credit card (Visa, Mastercard, American Express and Diners Club are accepted) at pick-up time. Pre-paid credit cards, travellers cheques or cash will not be accepted.

The credit card holder must be present to sign for this and he/she is responsible for any damage to the rental vehicle. The deposit can also only be provided by the renter and not split several ways between members of the travelling party.

If you choose the Liability Reduction Option 2/The High Road at pick-up time or you purchase the All Inclusive Option with Motorhome Bookers in advance, the deposit of AU$ 250 for campers and  will be charged.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

If the vehicle is returned without damage or third party incident the full amount of the deposit will be reimbursed. The refund can take up to 14 working days. Any changes in foreign exchange rates or fees are borne by the renter. All credit card deductions are made in Australian Dollars. Neither the rental company nor the tour operator is responsible for any differences that occur between the cost of a deducted deposit and the reimbursement which result from foreign exchange fluctuations or bank charges.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected and with full petrol/diesel and gas tanks. The rental company reserves the right to charge a cleaning fee if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tank must be completely empty, otherwise a further fee will be charged. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning' for further details.

In the event of damage to the rented vehicle or to property of a third party a new deposit will be taken in order to cover any further separate incidents of damage.

If an accident occurs the deposit banked to cover the excess in the first instance regardless of who is at fault and is owed to the rental company by the renter even if the damage was not caused by you and is refunded as soon as the rental company receives a payment from a third party. This can of course take some time.

In Australia third party liabitily insurance is not compulsory. If you have an accident with an uninsured driver or the other person flees the scene of the accident you will be liable for the sum of the excess. The excess applicable for the insurance options mentioned above apply to each individual incident and not on a per-rental basis. If a second accident occurs, a further deposit of the same total will be payable.

All insurance cover is null and void if the terms of the StarRV rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance. Any damage resulting from a violation of traffic regulations is also not covered by insurance.

Any damage caused by the vehicle rolling over (single vehicle accident) or water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.
A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- saltwater-related damage
- damage resulting from creek or river crossings, driving on causeways or beach driving
- Recovery cost of the vehicle if it is bogged
- Damage caused whilst the vehicle is being transported over water
- Activities that breach the rental agreement conditions or are against the law, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages). Here, the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved.
- Damage caused by the use of the wrong fuel or if water or oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- Any costs associated with with losing the fuel, oil or water caps and items in the convenience kits
- Any costs associated with damage or accidents caused by falling asleep whilst driving
- Repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- Costs for vehicle keys that have either been lost or locked in the vehicle
- Damage caused by snow chains
- If anyone who is not registered in the rental agreement drives the car
- Damage to awnings
- Damage caused wilfully or through negligence

The following incidents are payable by the renter separate to the insurance, unless you purchase an 'Addtitional insurance option' or the All Inclusive option (see table above):
- Glass damage including unlimited windscreen, headlights, other glass
- Damage to tyres or wheels
- Damage to the underbody and overhead of the vehicle
- Damage caused by single vehicle rolling over

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, StarRV reserves the right to pursue full recovery from the renter.

All credit card payments that you make locally at the rental company depot are made in Australian Dollars.

All payments made by credit card locally at pick-up time i.e. for extras/additional items the following surcharges will incur and are non-refundable:
- Visa Credit or Mastercard Credit card: 1.52%
- American Express/Diners Club: 2.8%

For security reasons, StarRV will only accept credit cards for rental/extras charges paid on vehicle pick-up or drop-off. Cash payments will not be accepted at any branch. The bond is only payable at pick-up by credit card and cannot be paid with a pre-paid credit card.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement as a result of foreign exchange fluctuations or bank charges.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears.

The insurance options offered by the rental company do not include luggage insurance, nor do they included cover for any damage to the driver or passengers. It is therefore recommended that you obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then an accredited English translation or an International Driver Permit is required. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. Digital Driver licences are not accepted!

Every driver is required to have held a valid and full driving licence for at least 2 years prior to the pick-up date. The driving licence must be valid for the whole length of the rental.

Note: UK driver licences that have had approved extensions by the UK DVLA (Driver and Vehicle Licencing Agency) can still travel for up to 11 months past the licence expiry. This extension only applies to full GB driving licence holders. It does not apply to provisional driving licence entitlement.

The minimum age for the renter and other registered drivers is 21 years. All drivers must possess their driving licences for 2 years at least and have to be registered in the rental agreement.

Additional driver can be registered at pick-up time for no extra charge. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driving licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

- 7 days
- 14 days for rentals with pick-up between 18 Dec 22 and 02 Jan 23
- One-way rentals:  depending on the route (for details please refer to section 'Driving Restrictions')
Minimum rental periods are subject to change during other peak periods.

Any rental that consists of 4 or more vehicles travelling together is considered a group booking and has to be requested with Apollo in advance. Please contact us directly if you wish to book more than 3 vehicles for the same time period. 

General vehicle equipment is included with all vehicles: clothes pegs, clothes line, dustpan and brush, fire extinguisher, bucket, fresh water hose, broom.

Kitchen kit is included with all vehicles: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

Personal kits are also included in the standard rental rates: sheets, blankets, pillows, pillowcases and towels.

A first-aid kit is provided in every StarRV vehicle. If the seal is opened and you use it the kit becomes your property and AU$ 50 will be charged for it at drop-off.

The following extras are not included in the standard rental rates but can be rented additionally (pending availability).
We recommend to reserve these items in advance:
- Camping table: per rental
- Camping chair:  per chair and rental
- Camping chair & table Bundle (6 chairs & 1 table):  per rental
- Camping chair & table Bundle (2 chairs & 1 table):  per rental
- Baby/Booster seat:  per seat
- Heater/fan: AU$ 15 per rental
- Satellite phone (must be pre-booked): AU$ 20 per day plus call charges
- Toilet chemicals: AU$ 2.50 each
- Drop & Go Service*:  per hire
- Toll package: AU$ 39 per rental (credit of AU$ 50 when travelling through toll ways)

*Drop & Go Service (post-hire cleaning fee): Simply return the vehicle neat and tidy and StarRV will take care of the rest including vehicle, cabin and bathroom cleaning (this does not include emptying the toilette cassette and the grey water tank).

The full propane gas cylinder is not included in the base rental rate. At the beginning of your rental period all vehicles are provided with a full gas cylinder and you will be charged the following at pick-up time:
- AU$ 25 for Aquila
- AU$ 35 for Hercules

The gas cylinder can then be returned empty when you return the vehicle.

Baby seats and booster seats are compulsory in Australia for children up to 7 years of age. Seats that are only attached to the frame of the vehicle (such as the middle seat in the front of most motorhomes) are illegal. It is not permitted to use child seats from UK/Europe or other countries that do not have the appropriate connection for motorhomes. Children under the age of 4 are not permitted to sit in the front of any vehicle.

You can rent baby seats (suitable for children between 6 months and 4 years old) and booster seats (suitable for children 4 - 7 years of age and/or 14 to 26 kg weight) per unit and rental. This is a one-off payment and is valid for the entire rental period. 

NO Baby/Child or Booster seats can be fitted to Aquila
Hercules: 2 Baby/Child seats or 2 Booster seats or 1 Baby/Child seat + 1 Booster seat

According to Australian law, baby/child and booster seats have to be fitted in the rear of the vehicle and are not allowed on the front seats.

Please provide us with the age(s) and weight(s) of your child(ren) when you make your booking so that we can book the appropriate seat for you. Baby/child and booster seats must be booked in advance. If you book the all inclusive option with us these seats are included in the total price (must be prebooked, pending availability).

Driving area 2WD:
All non-four-wheel drive vehicles (2WD) may only be driven on tarred public roads or driveways (e.g. to campgrounds). The "unpaved" access to campgrounds may not be longer than 5 km for motorhomes and campers.
Vehicles may be driven on islands with prior written approval from Apollo.

The following provisions also apply to all non-four-wheel drive vehicles (2WD):
Not allowed for 2WD:
-all beaches
-unpaved roads longer than 5 km
-Generally not allowed in Queensland: Fraser Island and Moreton Island

Permitted only with prior written approval from Rental Company StarRV for 2WD:
- all islands, including Tasmania and Bruny Island
- in Queensland: north of Laura/Cooktown, North Stradbroke Island and Magnetic Island
- in South Australia: Kangaroo Island
- Northern Territory for all Hitop vehicles

Otherwise applies: There is no insurance cover for journeys on unpaved roads, and any damage caused as a result is fully at the expense of the renter. It is imperative that you let us know your desired itinerary when booking so we can forward it to Apollo for approval. Due to the road and weather conditions, final approval will only be given upon takeover.

None of the vehicles may be driven on any beaches or in the following regions:
-Queensland: Fraser Island, Moreton Island, Old Telegraph Road en route to Cape York, CREB Track, Cape York between 01 Dec. and 31 May
-West Australia: Old Gunbarrel Highway, Canning Stock Route
-Northern Territory: Boggy Hole in Finke Gorge National Park, Central Arnhem Road (to Barunga), Lost City in Litchfield Park, Old South Road from Mayrvale to Finke.

Trips to Cape York are between 1 Dec and 31 May. not allowed, during the rest of the year written permission must be obtained in advance!
For trips to these or other remote areas, the renter bears the full risk himself, there is no insurance cover.

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible upon request in advance with your booking. A one way rental fee of AU$ 165 will be charged.

The one-way option is allowed as long as the following minimum hire conditions are met for Motorhome Rentals: 7 days betwwen all depots

Brisbane, Melbourne and Sydney.
Please see 'Rental Depots' section for detailed address and location of each depot.

All rental depots are closed on the following public holidays: 15 Apr 22, 25 Dec 22, 01 Jan 23, 26 Jan 23.

Brisbane, Melbourne and Sydney:
- Open daily from 0900hrs to 1600hrs. 

You can pick up your vehicle at the booked depot at any time during the opening hours, but no later than 30 minutes prior to closing time.

You can only drop off your rental vehicle at the booked depot during opening hours, but no later than 30 minutes prior to closing time.

NOTE: If your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel (or similar).

If the vehicle is returned earlier than agreed no refund will be provided.
If it is not returned to the agreed depot, at the agreed time the rental company will charge appropriate fees.
You can only extend the hire with prior approval from the rental company at the standard rates. This rate is normally higher than the Motorhome Bookers rates and is payable immediately locally by credit card (via the phone or at an StarRV rental depot), not at drop-off time.

If it is returned later than the agreed drop-off date without StarRV being made aware of the extension, the renter will be charged at a higher rate for those days (double the daily rate and if the depot is not the agreed drop-off location further transportation fees will be charged). You can also only change the drop-off depot with prior approval from the rental company. Otherwise, one-way fees as well as additional surcharges of at least AU$ 700 will apply.

If the vehicle is returned in a damaged or unclean state, if the toilet or waste water tanks are not emptied or the gas, petrol or diesel tank is not full Apollo will charge fees accordingly as well as processing fees. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning'.

StarRV does not provide any transfer.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not availble for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be refunded. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of up to AU$ 200 if the interior of any returned vehicle is extremely dirty. Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, petrol or diesel tanks must be full, otherwise a further fee of AU$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.
The propane gas bottle (LPG) does not have to be full and can be brought back empty as long as the fee for this has already been paid. (see section 'Vehicle Equipment' / 'Extras' below). For any details on post-hire cleaning (Drop & Go Service) please see section 'Vehicle Equipment' / 'Extras'.

In the event of an accident, breakdown, technical difficulties or if other problems occur you are required to inform the rental company immediately and within no more than 24 hours. A nationwide network of contracted mechanics are available in such cases. In addition, StarRV has a 24-hour toll-free phone service (phone: 1300 798 212) which is available every day of the week. All StarRV vehicles are also registered with the Australian Automobile Association. Small repairs or expenses required for the upkeep of the vehicle up to AU$ 100 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than AU$ 100 you are required to notify the rental company before repairs take place in order to obtain their approval to proceed. Repairs can only be reimbursed upon presentation of a receipt.

Note: If you do not inform StarRV immediately about the need for a repair and if Apollo is not given the opportunity to help you find you a solution no reimbursement or compensation can be provided.

No compensation whatsoever is provided in case of any defects or repairs of WiFi, travel devices, radio, TV screen, CD or DVD player, awning, cruise control, etc. Further no compensation will be provided in the following events:
- failure of air conditioning in temperatures over 36 degrees Celsius
- defects of electric or gas heaters in temperatures below 4 degrees Celsius
- freezing of water pumps in temperatures below 2 degrees Celsius

Pets (dogs only) are not allowed in the vehicles.
Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to AU$ 300.

ApolloConnect is a custom-built app for guests travelling in Australia and New Zealand. The free app provides guests with all the necessary information needed to make their Apollo journey even better.
The app is designed to:
• Enhance guests’ holiday experience by providing ‘how-to videos’ prior to pick-up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.
• Educate our guests on how to use the vehicle and safe driving practices.
• Provide Apollo contact details to extend their holiday, contact roadside assistance, email any other enquiries, and find answers to FAQ’s.
• Provide information on campgrounds while on the road and allow for campgrounds to be booked.
• Search and book great deals on attractions and activities.
• Find helpful travel information such as branch locations, nearby petrol stations, dumping stations, supermarkets, and ATMs.
Guests can download the app on Google Play or the App Store.

All information provided has been compiled by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Additional conditions form a component of the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that may come to light between our list of conditions and those of the rental company.