McRent Portugal

- Vehicle as booked with unlimited kilometres
- Vehicle insurance (rental vehicle only) with € 1,500 (and € 2,000 for vehicle type Comfort Luxury) excess per incident*
- Insurance cover for 'freak' damage (driver not at fault, e.g. hail, windscreen damage, etc) with an excess of € 1,500 (and € 2,000 for vehicle type Comfort Luxury) per incident
- Insurance for third parties with a maximum sum insured of € 100 million for people and their property (unlimited cover for bodily injury)
- VAT (currently 21%)
- Additional driver fees
- Free travel allowance to drive to countries outside of Portugal (for details and restrictions please refer to the section 'Driving Restrictions')
- General equipment for the respective vehicle
- Kitchen kit
- Fiat vehicle guarantee and breakdown service
- Emergency hotline provided by the vehicle manufacturer
- Dethleff's safety kit
- Vehicle Preparation Fee (automatically factored into the total during the online quote / booking process)
- External vehicle cleaning**

* In Portugal, there are different types of insurance, i.e. the rental company has taken out separate insurance cover to protect the renter in regards to freak damage where the driver is not at fault, third party cover for people/property and cover for damage to the rental vehicle.

** You are required to return the motorhome with a clean interior, otherwise a fee of € 50 will be charged. The toilet and waste water tanks have to be totally emptied by the time you drop off the vehicle, otherwise € 50 will be charged per tank that has to be emptied by the rental company.

The compulsory vehicle prepration fee is automatically factored into the total price when you calculate your online quote / booking on our website.
The price per hire depends on which motorhome you choose and can be seen during the online quote / booking on our website.

This fee includes the following provisions:
- Standard equipment (for details on the contents refer to the section 'Equipment & Extras')
- 2 bottles of propane gas (1 full bottle and 1 used bottle)
- Initial provision of toilet chemicals
- Exterior vehicle cleaning
- Fresh water tank purification
- Detailed 'show-through' of the vehicle at pick-up

The following long-hire discounts apply off the daily rental rates and will be automatically factored into the total price during the online quote / booking on our website.

- 5% for hires of 16 days or more

Save time and avoid errors at pick-up time!

You can use the following link to do your online check-in in advance. Fill out your details required for your rental agreement at your leisure and send these to McRent online. The rental company can then prepare your rental agreement in advance of your arriva

https://www.mcrent.de/speed/login.jsp

You will require the McRent confirmation number in order to complete the online form. You can find this number on your invoice/booking confirmation or travel documents.

When calculating the total price all rental days are added up according to the number of days that fall within each 'season'. The pick-up and drop-off days are counted as one day in total as long as the sum of these two days does not exceed 24 hours, i.e. the rates are counted on a nightly basis in the same way that hotels do this. Every night is charged according to the season that applies to that night.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol or diesel, propane gas (except for first fill), operating costs (additional oil, water, etc)
- Additional 'optional extras' (see below)
- Transfers

The following extras - including baby/booster seats, need to be reserved in advance when you book your motorhome, pending availability.
All items are the property of McRent and must be returned with the vehicle at drop-off time.

You can select these during the online quote / booking process. Prices are displayed during this process on our website.

- Single bed set (per person): 1 blanket, 1 pillow, 1 bed linen, 1 sheet and all covers (only available for the bunk bed of the vehicle type Family Plus)
- Double bed set: 1 blanket, 2 pillows, 1 bed linen, 1 sheet and all covers (per set)
- Towel set: 1 bath towel, hand towel and tea towel (per person)
- Camping set: 1 fold-up table & up to 4 fold-up chairs (per vehicle)
- Gas barbecue (per hire) - in Lisbon only
- Baby / Booster seat (per hire)
- Bike rack (per vehicle)*
- Bicycle (per day) - in Lisbon only
- Electric bicycle (per day) - in Lisbon only
- Bicycle child seat (per hire) - in Lisbon only
- Trailer for bicycle for 2 children (per hire) - in Lisbon only
- GPS Navigation System (per day)
- LCD TV (per day)
- Internet Hotspot (per day) - in Lisbon only

* Bike racks are free but can only be guaranteed if requested at the time the motorhome booking is made. Bike racks are not suitable for E-Bikes.

The kitchen equipment consists of: crockery and cutlery for 4-6 people (depending on which vehicle you book), coffee pot, glasses, filters, cutting board, vegetable knife, bread knife, can opener, bottle opener, corkscrew, pots, small pan, bowls.These items can also be rented and paid for directly when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

All rental rates include third party vehicle insurance with cover up to a maximum of € 100 million for damage to third party vehicles as well as separate vehicle insurance for damage caused by the renter to the rental vehicle. The excess that applies to any vehicle damage (damaged caused to the vehicle by the renter) is limited to € 1,500 (and € 2,000 for the vehicle type Comfort Luxury).

For any damage resulting from hail, break-ins, accidents with animals, windscreen damage, etc (i.e. 'external influence' or 'freak' damage excluding damage caused by other people to the rental vehicle) the excess is limited to € 1,500 (and € 2,000 for the vehicle type Comfort Luxury). Any damage to the tyres or the underbody of the vehicle is not insured and must be paid for by the renter.

The general regulations governing insurance in Portugal apply as the foundation for this insurance policy. There are no additional insurance options available to reduce or waive the excess. The excess applies to each incident and will be charged separately if more than one incident occurs.

If an accident occurs with another vehicle or the driver of another vehicle flees the scene, the renter is liable up to the limit of the excess. The excess is deducted in the first instance - regardless of who is at fault.

The excess is deducted separately for each individual incident within the upper limit.
It is reimbursed as soon as the rental company receives any damage payments from a third party, which can take some time.

You are required to provide a deposit of € 1,500 (and € 2,000 for the vehicle type Comfort Luxury) to cover the excess when you pick up the vehicle and this can only be done with a credit card (Visa and Mastercard only). You will not be able to pick up your motorhome unless you present a valid credit card. Prepaid credit cards are not accepted.

The deposit is deducted from the credit card at pick-up and if the vehicle is returned in good condition it will be credited back. All credit card deductions are processed in Euros. Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted bond and the reimbursement which result from foreign exchange fluctuations or external fees.

Please ensure you have adequate available credit on your credit card.
The deposit is reimbursed in entirety by McRent as long as the motorhome is returned with full fuel tanks, clean and undamaged. The rental company reserves the right to charge fees for any damage, necessary cleaning fees, late drop-off and fines incurred during the rental period. These fees are deducted from the credit card in arrears.

All insurance cover is null and void if the terms of the McRent Portugal rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

Any water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in the case of any vehicle submersion, the vehicle being stranded in a water area, driving through causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

The insurance does not cover damage in the following cases:
- any vehicle submersion or the vehicle being stranded in a water area
- damage resulting from creek or river crossings, driving through causeways or beach driving
- activities that are in breach of the rental agreement conditions, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages)
- damage caused by the use of the wrong fuel or when water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- when the driver leaves an accident scene without reporting the incident to the police (hit and run)
- costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- damage arising from using the vehicle for towing of other vehicles
- repairs and towing costs that are incurred because of driving on unpermitted roads or in forbidden areas
- damage because the height / length of the vehicle are ignored
- damage to the interior of the vehicle
- damage to the roof (including TV antenna) or underbody
- tyre damage that is not a result of faults in the welding
- glass damage (lights or other glass)
- costs for vehicle keys that have either been lost or locked in the vehicle
- personal property that is damaged in an accident or is either stolen or damaged during theft is not insured
- if damage is caused as a result of other people using the vehicle without the permission of the rental company, i.e. they are not registered in the rental agreement

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have taken place are the fault of the rental company.

If speeding tickets and parking fines and/or accidents, etc (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

All drivers must have held their driving licence for a minimum of 2 years for the respective vehicle category being booked. Drivers from outside the EU who have NO European Driving Licence (such as Australian, New Zealand, American and Canadian licence holders etc.) MUST present an international driving licence at pick-up along with their original national driving licence. Drivers from the EU with a European Driving Licence will only need to present their original national driving licence. We suggest you get in contact with the respective authority for that country before travelling.

Important note for UK licence holders:
From 08 Jun 15, the paper counterpart to the photocard UK driving licence will not be valid and no longer be issued by DVLA. Due to insurance reasons, the rental company requires the information formerly listed on the paper counterpart. You can check your details online www.gov.uk/view-driving-licence no more than 3 days before collection, print a copy of your counterpart and bring it with you when you pick up your vehicle.

The minimum age for any registered drivers is 21 years. All registered drivers must have been in possession of a valid national driving license for at least 2 years prior to the pick-up date.

There are no additional costs for registering additional drivers. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

The renter is required to provide the names and addresses of any drivers (even if they only drive the vehicle briefly) to the rental company. The renter is responsible and liable for the actions of any of the other registered drivers.

Before you can receive your vehicle you are required to present a valid driving licence, credit card (compulsory), your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle or view the vehicle specifications on the 'Vehicle Comparison' page in the McRent Portugal section on our website.

The number of seats or beds can vary within any given category.

A minimum hire of 5 days applies except for the following period:
- 10 days between 25 Jul 20 - 25 Aug 20

The general equipment is included in the total price (in the compulsory vehicle preparation fee which is automatically factored into the total price during the online quote / booking process on our website) as well as the kitchen kit.

General equipment:
brush, dustpan, electricity cable reel, fresh water hose, waste water hose, watering can, if required: adapter set for gas bottle (a requirement in some countries), levelling blocks, tool kit, legally required safety kit including jack, tyre refill set, spare cables, first-aid kit, break-down road sign, replacement wires, 2 gas bottles, toilet chemicals.

Kitchen equipment:
crockery and cutlery for 4-6 people (depending on which vehicle you book), coffee pot, glasses, filters, cutting board, vegetable knife, bread knife, can opener, bottle opener, corkscrew, pots, small pan, bowls.

Please note that bedding, towels, camping table and chairs, etc are not included in the rental rates. These extras (see 'Equipment & Extras' below) are available for a fee and should be booked when you book the vehicle to ensure you do not miss out. You can book these during the online quoting/booking process on our website.

The following extras - including baby/booster seats, need to be reserved in advance when you book your motorhome, pending availability.
All items are the property of McRent and must be returned with the vehicle at drop-off time.

You can select these during the online quote / booking process. Prices can be seen during this process on our website.

- Single bed set (per person): 1 blanket, 1 pillow, 1 bed linen, 1 sheet and all covers (only available for the bunk bed of the vehicle type Family Plus)
- Double bed set: 1 blanket, 2 pillows, 1 bed linen, 1 sheet and all covers (per set)
- Towel set: 1 bath towel, hand towel and tea towel (per person)
- Camping set: 1 fold-up table & up to 4 fold-up chairs (per vehicle)
- Gas barbecue (per hire) - in Lisbon only
- Baby / Booster seat (per hire)
- Bike rack (per vehicle)*
- Bicycle (per day) - in Lisbon only
- Electric bicycle (per day) - in Lisbon only
- Bicycle child seat (per hire) - in Lisbon only
- Trailer for bicycle for 2 children (per hire) - in Lisbon only
- GPS Navigation System (per day)
- LCD TV (per day)**
- Internet Hotspot (per day) - in Lisbon only

* Bike racks are free but can only be guaranteed if requested at the time the motorhome booking is made. Bike racks are not suitable for E-Bikes.

** Please note that the LCD TV just works within Portugal and only Portuguese channels can be received.

These items can also be rented and paid for directly when you pick up the vehicle. However, there is no guarantee that they will be available at that late stage.

Children under the age of 12 are required by law to be secured in their own special seat. Baby seats, child seats for toddlers and booster seats can be used anywhere in the vehicle as long as the seatbelt fits the seat securely and legally with the 3-point system. These child seats can be attached on any seat in the vehicles - both in the driver's cabin and in the living area wherever the 3-point seatbelt system works.

McRent has baby and booster seats for hire which you can reserve and pay for as part of your online booking with us.Prices are listed during the online quote / booking process on our website.

These items remain the property of McRent and must be returned with the vehicle at drop-off. Please provide us with the age and weight of your child(ren) when you make your booking if you wish to rent one of these. You can only rent them by reserving them in advance with your booking.

- Urban Standard: 557 kg
- Urban Plus: 600 kg
- Compact Plus: 880 kg
- Compact Luxury: 609 kg
- Family Standard: 690 kg
- Family Plus: 554 kg
- Family Luxury: 630 kg
- Comfort Luxury: 580 kg

The following no longer have to be included in the above totals:
Driver, fuel, fresh water, 2 x 11L gas bottles, electricity cable reel, awning, bike racks and radio/CD player. No insurance cover is given if the maximum weight conditions are not upheld.

NOTE: confirmations are only ever provided according to a certain category, but not for a specific size or vehicle brand/design within the booked category. Even though all vehicles come with very similar designs and layouts variations can sometimes occur within any given vehicle category in terms of design, colour, size, measurements, floorplan (interior decor, layout, bed size, etc).
This can lead to variations in the load capacity allowed.

All information provided here is based on the information provided to us by the rental company. We cannot be held responsible for any errors or miscommunication that may occur and the information on our website can be amended at any time without prior notice.

The vehicles are only permitted for use on sealed, public, official roads. You can drive your motorhome within Europe at no extra cost.

Driving to the following countries is possible without the permission of the rental company:
Andorra, Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Iceland, Italy, Lithuania, Latvia, Luxembourg, Malta, the Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden and Switzerland.

If you wish to drive to Eastern European or Non-European countries you are required to obtain prior approval from the rental company (please inform them of this intention when you make your booking) and you will be required to purchase a special insurance option in these cases. You will then be required to accept certain conditions and provide your signature accordingly (e.g. that you will only park the vehicle at locations with video surveillance, etc).

You cannot - even if you have additional insurance - take a McRent motorhome to Northern Africa or to the Asian areas of Russia east of the Ural.

It is forbidden to drive the motorhome to any country in a state of war or in another crisis.

Anyone who drives on unsealed or prohibited stretches of road or to forbidden areas or countries does so at his/her own risk. The renter is liable for any costs of repairs, retrieval or towing that are a result of break-downs or accidents in these areas and no insurance cover is provided. The vehicle is also not allowed to come in contact with salt water.

Note: Please check with the authorities or automobile association of the country in question to make sure you are aware of any special driving rules that may apply there.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') are not available.

All of the rental vehicles (except for the category 'Urban Plus' and 'Compact Plus') can handle winter conditions, i.e. they are built with a reinforced floor, etc. In the winter months the facilities such as shower, toilet, etc can be used.

Please note, however, that there is no insurance cover provided if any damage occurs as a result of freezing, etc, e.g. if you do not maintain a high enough average temperature in the vehicle to avoid damage to tanks, water heating apparatus and hosing this will count as negligence and there is no insurance cover then provided, i.e. the renter will be fully liable to cover all costs incurred.
Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

Almancil (Algarve), Lisbon and Porto
The addresses and locations of these depots can be found under 'Rental Depots' in the McRent Portugal section of our website.

The depots are open as follows:
Algarve (Almancil):
Monday to Saturday from 0900 - 1800hrs.
Lisbon:
Monday to Saturday from 0900 - 1900hrs.
Porto:
Monday to Saturday from 0930 - 1900hrs.

All depots are closed on public holidays and during company holidays.
Our website will automatically inform you if you enter a pick-up or drop-off date that falls on a one of these holidays. Please note below the dates of the public holidays and company holidays. These do vary depending on which part of the country you are in.

2020:
01 Jan, 10 Apr, 25 Apr, 01 May, 10 Jun - 11 Jun (Porto and Almancil), 24 Jun (Porto only), 15 Aug (Porto and Almancil), 01 Sep - 10 Sep (Almancil only), 05 Oct, 01 Nov, 01 Dec, 08 Dec, 25 Dec

You can pick up your motorhome at the booked depot and on the date booked between 1500 and 1800hrs (in Almancil between 1500 and 1700hrs).

Morning pick-ups are only available during McRent opening hours and if the renter pays for an additional rental day. McRent stipulates that pick-up time should be stated at the time of booking.

The motorhome will be full of fuel when you pick it up and the propane gas bottle is also full. The renter is required to allow time for a detailed vehicle 'show-through' with a McRent expert prior to driving the vehicle. McRent will not hand over the vehicle until this vehicle instruction has taken place and accepts no responsibility for any delays at pick-up time that may be incurred as a result.

You can drop off your motorhome on the booked date between 0900 (0930 in Porto) and 1100hrs at the agreed depot with one of the McRent staff.

No refunds are provided if the vehicle is returned earlier than booked. If it is not returned at the booked depot or at the agreed time McRent will charge € 27 per hour up to a the limit of one rental day for each late day. The rental company reserves the right to charge the renter for any loss of revenue incurred as a result of such delays in the return of the motorhome, e.g. if another customer is made to wait or miss out on their vehicle due to this delay.

The rental company does not allow a renter to effectively alter the rental agreement by extended use of a vehicle beyond the booked drop-off date.

The renter will be charged for all costs and fees as recorded in the rental conditions (as well as any loss of revenue resulting from the vehicle being out of action) if the vehicle is returned damaged.

You are required to return the motorhome with a clean interior, otherwise a fee of up to € 50 will be charged. The toilet and waste water tanks have to be totally emptied by the time you drop off the vehicle, otherwise € 50 will be charged per tank that has to be emptied by the rental company.
The vehicle also needs to be returned with a full tank of fuel, otherwise McRent will charge € 2.40 per litre of diesel to top it up (incl. processing fee). The gas bottles do not have to be returned full.

McRent does not pay for transfers from or to the depots and no refunds for taxi rides are provided.

In Lisbon, a transfer from the airport to the Lisbon depot is available for € 75 and from the Lisbon depot to the airport for € 50. The amount for both transfers is € 100, if booked in advance.

In Porto, a transfer from the airport to the Porto depot is available for € 35 and from the Porto depot to the airport for € 25. The amount for both transfers is € 55, if booked in advance.

If you would like to use the transfer(s), please request this with your booking by leaving a note in the 'comments' section. The transfer fees need to be paid in advance to Motorhome Bookers two weeks prior to your pick-up.

The vehicles are no older than 3 years and McRent will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide a different vehicle if the model booked is not available or has been damaged by a previous renter. No additional rental costs will be charged in this case. If McRent is forced to provide you with a smaller vehicle than the one you have booked they will reimburse the difference. Any additional costs such as higher petrol costs, tolls or ferry costs, etc will not be reimbursed. This does not allow you to cancel the booking.

NOTE: You will be guaranteed a vehicle from a certain category but not of any specific size, make, colour or design. Even though vehicles within a category have similar equipment, the design, size, measurements and floor plan (e.g. bed sizes or interior features, etc) may differ slightly within any given vehicle category.
All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We cannot accept responsibility for any mistakes or human error in the provision of these details.
Information relating to the above which we provide on our website can be altered at any time without prior notice.

In the event of an accident, breakdown or technical difficulties (including problems with tyres) you are required to inform the rental company, the McRent partner or the nearest 'Dethleffs' office immediately. If you have a problem outside of the McRent opening hours just call the service number which can be found in the vehicle documents. An emergency phone line provided by the vehicle manufacturer along with the Fiat breakdown cover and service guarantee are all included in the rental rates.

All McRent vehicles undergo strict quality control. However, problems can still occur from time to time. Please note: Small repairs or necessary expenses that are necessary to ensure the smooth running and upkeep of the vehicle that cost up to € 150 can be ordered by the hirer and will be reimbursed to you at vehicle drop-off time. However, you do have to communicate with the rental company before the repairs take place. For repairs that will cost more than € 150 you are always required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no reimbursements can be provided). Any repairs can only be reimbursed upon presentation of a receipt as well as the replaced parts (where applicable).

If you have an accident, there is a fire or theft or you hit a wild animal, etc the police and the rental company need to be contacted immediately and any third party demands should not to be agreed to. In an accident the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details of any vehicles involved. Even in the case of minor damage the renter is required to provide McRent with a detailed written report and a sketch outlining the situation.

NOTE: If you do not inform the rental company and police immediately and if the company is not given the opportunity to find a solution to your problem there will be no grounds for compensation.

The compulsory vehicle preparation fee, includes the cost for cleaning the exterior of the vehicle and, is included in our quotes/bookings. You are still required to return the motorhome with a clean interior, otherwise a fee of up to € 50 will be charged.
The toilet and waste water tanks have to be totally emptied by the time you drop off the vehicle, otherwise € 50 will be charged per tank that has to be emptied by the rental company.
You are required to return the vehicle with a full tank of fuel, otherwise McRent will charge € 2.40 per litre of diesel to top it up (incl. Processing fee). The propane gas bottles do not have to be returned full.

Smoking is not allowed in the rental vehicles. All vehicles are non-smoking and any breach of this condition will result in expensive fees being charged.
Pets or other animals are not permitted in the rental vehicles.

If you plan to take your motorhome on a ferry we strongly suggest that you book this well in advance. We recommend that you book a space on the ferry for a vehicle of at least one size larger than the booked vehicle, just in case you are upgraded to a larger vehicle at the depot.

All information provided has been put together by us (Motorhome Bookers Ltd.) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We do not accept responsibility for any differences that come to light between our list of conditions and those of the rental company.