- Vehicle rental with unlimited kilometres
- Standard insurance with an excess of NZ$ 3,000 (or NZ$ 5,000) per incident
- 15% GST
- Personal kits and kitchen equipment
- Airport shuttle to rental depots at airport locations (except for Queenstown)
- Free 24-hour roadside assistance hotline

The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to NZ$ 250 will be charged. The fuel tank and LP gas bottles must be returned full otherwise the refill plus NZ$ 20 administration fees will be charged. The toilet (if available) and waste water tanks must be emptied prior to the return of the vehicle otherwise a further fee of NZ$ 500 will be charged. Smoking is not permitted in any of the vehicles. Further fees will be charged if a cleaning & deodorising process is necessary.

This option needs to be booked in advance and is not available locally. Long-hire discounts do not apply on the All Inclusive surcharge. Please see the price for this booking option during the online quoting / booking process on our website.

In addition to the provisions included in the standard rental rates, this option includes:
- Stress Free Insurance* supplement which reduces the excess to NIL for insured damages

*The Stress Free Insurance includes breakdown assistance, front/back and side panel damage, glass and tyre cover.

This option needs to be booked in advance and is not available locally. Long-hire discounts do not apply on the All Inclusive Plus surcharge. Please see the price for this booking option during the online quoting / booking process on our website.

In addition to the provisions included in the standard rental rates, this option includes:
- Stress Free Plus Insurance* supplement which reduces the excess to NIL for insured damages

*The Stress Free Plus Insurance includes breakdown assistance, front/back and side panel damage, glass and tyre cover, single vehicle rollover, roof and rooftop pod damage, camping table, camping chairs and GPS.

21-30 days hire = 5%
31-40 days hire = 10%
41+ days hire = 15%
The long-hire discount applies to the standard rental rates but not to the All Inclusive surcharge or any other extras.

A 5% multiple hire discount applies if hiring a JUCY vehicle consecutively within a 3-month period in USA, Canada, Australia and New Zealand. 
If drop-off of a JUCY vehicle and pick-up of the new vehicle occurs on the same day, then a day will be charged for each vehicle. Multiple rentals are considered separate rentals under the one-way and minimum rental period conditions and the discount will apply from the 2nd booking onwards.

The multiple hire discount only applies to the standard rental rates and not to the All Inclusive surcharge booked in advance or any additional insurance options or extras available at pick-up.

One rental day corresponds to one calendar day, regardless of what time you pick up or drop off your vehicle.

The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. 
Every rental day from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on, from the 15th day on the flex rate for the 15th day will apply etc.

To find out which flex rate is currently valid for the vehicle you are interested in, just start a price calculation for the desired rental duration and the lowest available price will be applied. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

For changes to flex rate bookings the following applies:
The booking is calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations.

- Change of pick-up or drop-off date
- Change of pick-up or drop-off location (depot)
- Change of vehicle category
- Name change

- Petrol/Diesel, LP gas
- Additional insurance options
- Fee for pick-ups at airport depots
- Additional driver fees
- One-way fees
- Credit card fees of 2% for payments made locally
- Camping chairs and camping table
- GPS
- Road User Charge Recovery Fee
- Fee for pick-up or drop-off in Queenstown
- Any taxes and fees that apply to services payable locally

- Petrol/Diesel, LP gas
- Fee for pick-ups at airport depots
- Additional driver fees
- Credit card fees of 2% for payments made locally
- Camping chairs and camping table
- GPS
- One-way fees
- Road User Charge Recovery Fee
- Fee for pick-up or drop-off in Queenstown
- Any taxes and fees that apply to services payable locally

- Fee for pick-ups at airport depots
- Credit card fees of 2% for payments made locally
- One-way fees
- Road User Charge Recovery Fee
- Fee for pick-up or drop-off in Queenstown
- Any taxes and fees that apply to services payable locally

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') are possible between all New Zealand depots on request only with your booking.

The following one-way fees will be charged:

For Pick-ups between 01 May and 30 Sep:
NZ$ 100 from the North Island and to the South Island
NZ$ 50 from Christchurch to Queenstown or vice versa
NZ$ 50 from Auckland to Wellington

For Pick-ups between 01 Oct and 30 Apr:
NZ$ 250 from the North Island and to the South Island
NZ$ 150 from the South Island to the North Island
NZ$ 75 from Christchurch to Queenstown or vice versa
NZ$ 200 from Auckland to Wellington

The local GST is included in all prices you pay to us. The only exception is the Road User Charge Recovery Fee, which is payable locally.The cost for this is as follows (per 100 kilometres driven):

- Cabana / Condo / Chaser: NIL
- Coaster / Compass: NZ$ 7.20

For all amounts payable locally in NZ$, the following sales taxes are charged on top of these amounts: 15% GST

We have sought to provide accurate information on taxes. However, we do not accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or local tax increases made by the local or federal New Zealand government.

The standard insurance with cover up to NZ$ 2 million for damage to third parties and an excess of NZ$ 3,000 for Cabana (or NZ$ 5,000 for Coaster, Chaser, Condo and Compass) per incident is included in the rental rates. This provides cover for damage to the rental vehicle or to third-party property. The renter and passengers are not insured for bodily damage to themselves as there is no passenger insurance provided by JUCY.

The renter's excess that comes with the standard insurance is NZ$ 3,000 (or NZ$ 5,000) per incident for any property damage incurred by a third party or the rental vehicle, regardless of how the damage occurs or who causes it, which includes accidents that are not the fault of the renter.

Exceptions: For a list of uninsured incidents please refer to 'Insurance Exclusions' below.

In New Zealand, third-party insurance is not compulsory. Therefore, in the event of an accident involving an uninsured driver or if a third party flees the scene of an accident the renter will be liable up to the level of the excess even if he/she is not at fault.

You can reduce or eliminate the excess as follows:
- You can book the All Inclusive Option with us in advance (not available locally) including the 'Stress Free' insurance supplement with NIL excess
- You can book the All Inclusive Plus Option with us in advance (not available locally) including the 'Stress Free Plus' insurance supplement with NIL excess
- Or you can select the following excess reduction insurance options 'Stress Free' or 'Stress Free Plus' with JUCY locally if you booked the Standard Package with us:

Cabana:

Compass, Condo, Chaser and Coaster: 

The respective excess is payable for any damage* to the rental vehicle, to third party property, in the event of theft, fire, break-ins, vandalism as well as loss of revenue incurred by JUCY if the vehicle cannot be rented out due to necessary repairs.
*Tyre and glass/windscreen damage, front/back/side panals damage, single vehicle roll over, roof and rooftop pod damage or damage to GPS, table and chairs will need to be paid by the renter in full unless the 'Stress Free Plus' insurance supplement or the 'All Inclusive Plus option' have been purchased. Tyre and glass/windscreen damage, front/back/side panals damage are also covered if purchasing the 'Stress Free' insurance or booking the 'All Inclusive option'.

There is no insurance cover whatsover if the vehicle is wilfully damaged, damaged due to negligence on the part of the rental party or due to illegal activities or forbidden activities as per the rental agreement. Please refer to the section 'Insurance Exclusions' below for further details.

With the standard insurance, the deposit (which covers the amount of the excess) will be deducted from your a credit card (Visa, Mastercard, American Express are accepted) at pick-up time. Pre-paid credit cards, travellers cheques or cash will not be accepted.

The credit card holder must be present to sign for this and he/she is responsible for any damage to the rental vehicle. The deposit can also only be provided by the renter and not split several ways between members of the travelling party.

With the standard insurance, the deposit (see above) will be deducted from your credit card plus a fee of 2% will be charged on top of the deposit amount. These fees are non-refundable.

If you purchase the 'Stress Free' or 'Stress Free Plus' cover locally or book the 'All Inclusive option' or 'All Inclusive Plus option' in advance, all that is required is an imprint of the credit card.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

If the vehicle is returned without damage or third party incident the full amount of the deposit will be reimbursed. The refund can take up to 14 working days. Any changes in foreign exchange rates or fees are borne by the renter. All credit card deductions are made in New Zealand Dollars. Neither the rental company nor the tour operator is responsible for any differences that occur between the cost of a deducted deposit and the reimbursement which result from foreign exchange fluctuations or external fees.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected and with full petrol/diesel and LP gas tanks otherwise the refill plus NZ$ 20 administration fees will be charged. The rental company reserves the right to charge a cleaning fee of NZ$ 250 if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tanks must be completely empty, otherwise a further fee of up to NZ$ 500 will be charged. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning' for further details.

In the event of damage to the rented vehicle or to third party property a new deposit will be taken in order to cover any further incidents or damage.

The excess is always banked in the first instance regardless of who is at fault and is owed to the rental company by the renter even if the damage was not caused by you and is refunded as soon as the rental company receives a payment from a third party. This can of course take some time.

In New Zealand third party liability insurance is not compulsory. If you have an accident with an uninsured driver or the other person flees the scene of the accident you will be liable for the sum of the excess. The excess applicable for the insurance options mentioned above apply to each individual incident and not on a per-rental basis. If a second accident occurs, a further deposit of the same total will be payable.

All insurance cover is null and void if the terms of the JUCY New Zealand rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance. Any damage resulting from a violation of traffic regulations is also not covered by insurance.

Any damage caused by water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- Vehicle submersion or the vehicle being stranded in a water area
- Saltwater-related damage
- Damage resulting from creek or river crossings, driving on causeways or beach driving
- Activities that breach the rental agreement conditions or are against the law, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages). Here, the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved.
- Damage caused by the use of the wrong fuel or if water or oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- Damage caused by snow chains attached in the wrong way
- Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- Repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- Costs for vehicle keys that have either been lost or locked in the vehicle
- If anyone who is not registered in the rental agreement drives the car
- Use of roof racks and snow chains when not hired through the rental company
- Driving without snow chains when required
- Damage to the roof or rooftop (superstructures)
- Damage caused by the vehicle rolling over
- Damage caused by or in connection with reckless conduct, e.g. stannding on the bonnet, boot or roof of the vehicle or propelling an object from the vehicle
- If the vehicle is operated in any race, speed test, rally or contest or for the purpose of reward
- Damages and injuries caused by overloading the vehicle

The following damages are payable by the renter separate to the insurance unless you book the 'All Inclusive Option' in advance or purchase the 'Stress Free Cover' locally (see tabel above):
- Glass damage including windscreen, headlights, other glass
- Damage to tyres or wheels
- Front/back and side panel damage

The following damages are payable by the renter separate to the insurance unless you book the 'All Inclusive Plus Option' in advance or purchase the 'Stress Free Plus Cover' locally (see tabel above):
- Glass damage including windscreen, headlights, other glass
- Damage to tyres or wheels
- Front/back and side panel damage
- Single vehicle rollover
- Damage to the roof and rooftop pod damage

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, JUCY reserves the right to pursue full recovery from the renter.

All credit card payments that you make locally at the rental company depot are made in New Zealand Dollar.

All payments made by credit card - e.g. if you purchase any optional extras at pick-up time, will incur 2% credit card fees. These fees are non-refundable and also apply on top of the deposit.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement as a result of foreign exchange fluctuations or external fees.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of NZ$ 60 or NZ$ 75 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended that you obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

It is compulsory to have a valid national driver licence in order to be allowed to drive in New Zealand. If your national licence is not in English, an international driver licence or a certified translation of your national driver licence will also be required along with your national licence. No exceptions! Please note that any non-New Zealand licence classified as a restriced or probationary licence will not be accepted.

The minimum age for the renter and other registered drivers is 18 years.

Additional drivers can be registered at pick-up time for NZ$ 2 per rental day (max. NZ$ 50). Anyone wishing to drive the motorhome must have their details entered in the rental agreement. 

Before you can collect your vehicle you are required to present a valid driver licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

-5 days, except for:
-7 days for one-way rentals from Christchurch and Queenstown to Auckland between 01 Sep 20 and 19 Dec 20
-10 days for one-way rentals from Auckland to Christchurch and Queenstown between 01 Sep 20 and 19 Dec 20
-10 days for all rentals between 20 Dec 20 and 05 Jan 21

Minimum hire periods for new bookings can change at any time.

The vehicle equipment is included in the rental rates and consists of the following items:
LP gas bottle
Kitchen equipment: cooking utensils, pots, pans, cups, cutlery, tea towel etc.
Living equipment: pillows, sheets, duvet (doona) or sleeping bag, towels

The following extras that are not included in the rental rates but can be rented locally (pending availability). It is recommended that you reserve these items in advance:
- Camping table: NZ$ 25 per hire (included with the All Inclusive Plus Option)
- Camping chairs: NZ$ 8 per chair (included with the All Inclusive Plus Option)
- Baby or booster seat: NZ$ 40 per hire
- Snow chains: NZ$ 40 per hire (have to be attached by the renter himself in case of heavily snow-covered roads)
- Roof rack: NZ$ 40 per hire
- DVD-Player: NZ$ 20 per rental
- GPS: NZ$ 10 per day (max. NZ$ 160; and included with the All Inclusive Plus Option)
- Campable WIFI: NZ$ 20 per day with 1GB of data per day*
- Interislander ferry crossing: NZ$ 72 per adult
- Interislander ferry crossing: NZ$ 35 per child (children under 2 years of age are free)
- Interislander ferry crossing: NZ$ 170 per vehicle for Cabana, NZ$ 210 for Condo, Chaser, Coaster and Compass

*It is possible to buy further data locally: 500MB at NZ$ 10, 1GB at NZ$ 19 or 3GB at NZ$ 49. This additional data lasts for 30 days and carries over. 

The LP gas bottle is full at pick-up and needs to be returned full as well at drop-off, otherwise the refill plus NZ$ 20 administration fees will be charged.

Baby and booster seats are compulsory in New Zealand for children up to 7 years of age.
JUCY rents out baby seats (6 months to 4 years) and booster seats (4 - 7 years) for a fee of NZ$ 40 per seat and hire. Please reserve these in advance with your motorhome and provide us with the age(s) and weight(s) of your children when you make your booking so that we can book the appropriate seat(s) for you.

Baby seats are suitable only for babies over 6 months.

Please note that child seats can only be fitted to Condo vehicle types (max. 2 seats).

The vehicles should not be used in any offroad conditions including unsealed/unformed roads (being a road not sealed with hard material such as tar, bitumen or concrete), fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds up to 12 kilometres. There is no insurance cover if you drive on this terrain and you will be liable for any damage incurred.

The vehicles are not permitted for use on :
Ninety Mile Beach (Northland), Ball Hutt Road (Mt. Cook) or Skippers Road (Queenstown)

The renter is fully liable for any damage and there is no insurance cover whatsoever if damage is incurred on such terrain or non-permitted roads or routes, including costs for breakdowns or accidents and any resulting need for towing or vehicle recovery services.

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') are possible between all New Zealand depots on request only with your booking. For information regarding additional charges such as these please refer to section 'Additional Costs'.

Auckland Airport, Christchurch, Queenstown.
Please see 'Rental Depots' section for detailed address and location of each depot.

All branches are open year round except for 25 Dec when all depots are closed.

A NZ$ 12 surcharge applies to all rentals picking up at Auckland Airport or Christchurch Airport depot. An additional surcharge of NZ$ 95 applies if you pick up or drop off vehicle in Queenstown. These fees are mandatory and payable locally. 

The opening hours vary from depot to depot and are as follows:

Auckland Airport:
Monday - Sunday 0830 - 1600hrs
(latest possible pick-up 1530hrs)

Christchurch Airport:
Monday - Friday 0830 - 1600hrs (latest possible pick-up 1530hrs)
Saturday and Sunday 0830 - 1600hrs (latest possible pick-up 1530hrs)

Queenstown Airport:
Monday - Sunday 0830 - 1600hrs
(latest possible pick-up 1530hrs)

You can pick up your vehicle at the booked depot at any time during the opening hours, but no later than 1 hour prior to closing time.

A NZ$ 12 surcharge applies to all rentals picking up at Auckland Airport, Wellington Airport or Christchurch Airport depot. An additional surcharge of NZ$ 95 applies if you pick up or drop off vehicle in Queenstown. These fees are mandatory and payable locally. 

You can only drop off your rental vehicle at the booked depot during opening hours, but no later than 1 hour prior to closing time.

NOTE: If your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel (or similar).

If the vehicle is returned earlier than agreed no refund will be provided.
If the vehicle is returned later, a full rental day applies for each day until the vehicle is returned. An additional unauthorised extension fee of up to NZ$ 500 may apply. You can only extend the hire with prior approval from the rental company at the standard rates. This rate is normally higher than the Motorhome Bookers rate and is payable immediately locally by credit card (via phone or at a JUCY rental depot), not at drop-off time.

If the vehicle is returned later than the agreed drop-off date without JUCY being made aware of the extension, the renter will be charged at a higher rate for those days (double the daily rate and if the depot is not the agreed drop-off location further transportation fees will be charged). You can also only change the drop-off depot with prior approval from the rental company. Otherwise, one-way fees as well as additional surcharges of at least NZ$ 500 will apply.

If the vehicle is returned in a damaged or unclean state, if the toilet or waste water tanks are not emptied or the gas, petrol or diesel tank is not full JUCY will charge fees accordingly as well as processing fees. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning'.

JUCY offers free transfers depending on your pick-up and drop-off locations:

Auckland Airport/Christchurch Airport:
Free transfer from/to the airport and the depot. Please call free phone 0800 399 736 when you arrive at the airport to arrange the shuttle transfer. The last shuttle run to the airport is 30 minutes prior to closing time. Please note, that the Auckland Branch is a 20-minute drive from the airport.

Queenstown Airport:
For pick-ups, please proceed to the Transfer Area (located next to Air New Zealand Check-In Area) and please call free phone 0800 399 736 to inform Jucy that you are waiting. The Shuttle will come to pick you up. After drop-off you can use the Jucy Shuttle to the airport. 

Please note: The shuttle buses have only a limited number of seats. There is no compensation in case a shuttle bus is full. Please call JUCY in advance to arrange the transfers.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not availble for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be refunded. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to NZ$ 250 will be charged. The fuel tank and LP gas bottles must be returned full otherwise the refill plus NZ$ 20 administration fees will be charged. The toilet (if available) and waste water tanks must be emptied prior to the return of the vehicle otherwise a further fee of NZ$ 500 will be charged. Smoking is not permitted in any of the vehicles. Further fees will be charged if a cleaning & deodorising process is necessary.

In the event of an accident, breakdown, technical difficulties or if other problems occur you are required to inform the rental company immediately and within no more than 24 hours. A nationwide network of contracted mechanics are available in such cases. In addition, JUCY has a 24-hour toll-free phone service which is available every day of the week. You are required to notify the rental company before repairs take place in order to obtain their approval to proceed. Repairs can only be reimbursed upon presentation of a receipt.

Note: If you do not inform JUCY immediately about the need for a repair and if JUCY is not given the opportunity to help you find you a solution no reimbursement or compensation can be provided.

Pets or animals are not allowed in the rental vehicles.
Smoking is not permitted in any of the vehicles. Failure to adhere to these rules will result in cleaning fees of up to NZ$ 250.

All information provided has been compiled by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Additional conditions form a component of the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that may come to light between our list of conditions and those of the rental company.