El Monte RV motorhome rentals USA

- Vehicle as booked
- Mileage allowance as booked
- Additional driver fees
- All local taxes on prepaid items (except for New Jersey Security Fee and Colorado Road Safety Fee)
- Public liability insurance up to statutory limits in each US State
- CDW/VIP insurance with an excess of US$ 1,000 per incident
- SLI Insurance (automatically factored into the total during the online quote / booking process)
- 24/7 on-the-road support 

This option is only available in advance with your booking and cannot be added at pick-up.

The All Inclusive Option includes the following provisions in addition to those already included in the standard flex rates:
- Unlimited mileage
- Vehicle preparation fee
- Kitchen kit and personal kits for all passengers

A minimum hire of 12 nights applies.

This option is only available in advance with your booking and cannot be added at pick-up.

The All Inclusive Plus Option includes the following provisions in addition to those already included in the standard flex rates:
- Unlimited mileage
- Vehicle preparation fee
- Kitchen kit and personal kits for all passengers
- SLI Insurance
- ZDO Insurance

A minimum hire of 12 nights applies.

- 5% off the daily rate for hires of 21 nights or more.
This discount can be combined with the Early Booker Discount and it will be automatically factored into the total price by our online quoting/booking tool. 

Please make absolutely sure to use the El Monte pre-registration link to fill out your details required at pick-up time and send these to El Monte online no less than 14 days prior to vehicle pick-up. The rental company can then prepare your rental agreement in advance of your arrival so that it is ready for you to sign as soon as you arrive to collect your vehicle, saving you valuable holiday time.

http://myelmonterv.com/check-in

For flex rate bookings the following applies: There is a corresponding flex rate for each rental day. A certain flex rate is valid for one week from Wednesday to Tuesday. Depending on which day of the week you start your hire, the corresponding flex rate is valid for all rental days until the next Tuesday. From Wednesday on, the corresponding flex rate of this week is valid for the following rental days until Tuesday, and so on. Rentals of more than 45 days are on request only (the hirer may be requested to accept charges for normal maintenance e.g. adding motor oil, oil changes or tyre replacement). 

Pick-up and drop-off days are counted as one day in total, i.e. each rental night is used for the price calculation in the same way it is done by hotels. To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental duration. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

Note: If you wish to make any changes to your booking, the booking will be re-calculated by using either the original flex rate or the flex rate that applies at the time of the booking change, depending on which rate is higher.

The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided.

- Petrol or diesel, propane gas
- Transfers (please refer to 'Transfers' section under "Pick-up & Drop-off')
- SLI Insurance (but will be automatically factored into the total price during the online booking process)
- ZDO Insurance
- One-way fees 
- Vehicle preparation fee
- Kitchen kit and personal kits
- Generator usage
- New Jersey Security Fee of US$ 5 per day (max. US$ 140) for pick-ups in New York
- Colorado Road Safety Fee of US$ 2 per day for pick-ups in Denver
- Any taxes and fees that are payable on services purchased at pick-up

- Petrol or diesel, propane gas (except for first propane gas fill)
- Transfers (please refer to 'Transfers' section under "Pick-up & Drop-off')
- SLI Insurance (but will be automatically factored into the total price during the online booking process)
- ZDO Insurance 
- One-way fees
- Generator usage
- New Jersey Security Fee of US$ 5 per day (max. US$ 140) for pick-ups in New York
- Colorado Road Safety Fee of US$ 2 per day for pick-ups in Denver
- Any taxes and fees that are payable on services provided at pick-up

- Petrol or diesel, propane gas (except for first propane gas fill)
- Transfers (please refer to 'Transfers' section under "Pick-up & Drop-off')
- One-way fees
- Generator usage
- New Jersey Security Fee of US$ 5 per day (max. US$ 140) for pick-ups in New York
- Colorado Road Safety Fee of US$ 2 per day for pick-ups in Denver
- Any taxes and fees that are payable on services provided at pick-up

You can book the following optional extras with us in advance. The prices for these appear during the online quoting/booking process on our website if you obtain an El Monte quote. If required, you can then add them to your booking.

- Mileage in packages of 500 miles (7 nights minimum hire) or unlimited mileage (10 nights minimum hire)
- 'PAD' early pick-up option

Please note that mileage packages can only be booked in advance and are not included in the rental rates. There are no refunds for unused prepaid miles.
Any miles used locally above what is prepaid are charged at a price of US$ 0.34 + tax per mile.

Also available in advance are the All Inclusive Option and All Inclusive Plus Option which you can select during the online booking/quotation process and include unlimited miles.

El Monte does not offer any transfers.

For a one-off fee you will receive extra benefits in Dallas, Las Vegas, Los Angeles, New York, Orlando or San Francisco. These are:
- Vehicle pick-up between 0830 and 1000hrs (otherwise between 1300 and 1600hrs)

Prices can be seen during the online quoting/booking process on our website.

Note: This service is only available if booked in advance. For further information on transfers please refer to the section entitled 'Pick-up/Drop-off'.

A one-off compulsory vehicle preparation fee of US$ 189 + local taxes is payable locally. This is not included in the standard rental rates and only included in our prices if you book the All Inclusive Option and All Inclusive Plus Option.

The kitchen kit can be purchased locally for US$ 130 + taxes per vehicle.
This covers the kitchen equipment for your camper and is not included in our standard rental rates. If you book the All Inclusive Option or the All Inclusive Plus Option however, it is included in our prices. The kitchen kit is optional but recommended.

The personal kit can also be purchased locally. It is optional but recommended and available for US$ 55 + taxes per person/hire in most locations. This fee is only included with our prices if you book the All Inclusive Option or the All Inclusive Plus Option.

For further details regarding the kits (and what these include) as well as other optional extras please refer to the section 'Equipment & Extras'.

Please bring your own baby/booster seats with you, because El Monte does not rent these out.

For more details on child restraint requirements, please refer to the section 'Equipment / Extras'.

These are available between all depots and for all vehicle categories upon request but only if booked in advance. The following table provides a list of the fees in US$ that are payable locally for each one-way rental.

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The local taxes that apply with any services purchased with Motorhome Bookers in advance are already included in the rental rates.

For all items or services that are payable locally in US$ the following sales taxes are charged on top:
Chicago 5%, Dallas: 10%, Denver: 4%, Las Vegas: 8.38%, Los Angeles: 10.50%, Miami: 7%, New York: 6.63%, Orlando: 6.50%, Phoenix: 14.55%, Salt Lake City: 17.25%, San Diego: 7.75%, San Francisco: 10.25%, Seattle/Vancouver: 14.60%

Also payable locally:
- New Jersey Security Fee of US$ 5 per day (max. US$ 140) for pick-ups in New York (mandatory)
- Colorado Road Safety Fee of US$ 2 per day for pick-ups in Denver (mandatory)
- San Francisco Golden Gate Bridge Toll of US$ 10 + US$ 25 handling fee (if required)

Motorhome Bookers does not accept responsibility for any changes made by either the government or rental company to locally payable taxes or fees.

Public liability insurance
Public liability insurance is included in the daily rental rate. The rental company and their vehicles are insured for damages to third parties and/or their property.
The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This upper amount insured is normally very low.

The maximum level of this insurance policy covers claims made by third parties against the rental company or the renter of the motorhome (in the case of third parties or their property). Passengers in the rental vehicle are not counted as third parties and the driver is therefore not insured for claims brought by them against him/herself.

Vehicle insurance
The Vehicle Incident Protection (VIP) insurance is included in the rental rate for all vehicles. This insurance reduces the renter's personal level of risk/excess (per incident) to US$ 1,000 if an accident happens or in the event of theft or vandalism, regardless of how or by whom any damage to the vehicle occurs - including if the renter is not at fault.
Exception: for damage that is not covered by the insurance see below under the heading 'Insurance Exclusions'. There are no additional insurance options available which waive or reduce this excess.

If damage occurs as a result of illegal or dangerous driving or if the renter drives outside the guidelines of the rental agreement no insurance will be provided. Please see below under 'Insurance Exclusions' for further details.

Additional Insurance Options
You have the option of purchasing an additional third party insurance, which is called the Supplemental Liability Insurance (SLI) for US$ 15 per day + local taxes. This is included in the total price if you select the 'All Inclusive Plus Option' when booking through Motorhome Bookers and will be automatically factored into the total price during the online quote / booking process if booking the Standard Package or the All Inclusive Option.
The SLI insurance option increases the third party insurance cover for those drivers registered in the rental agreement from the respective statutory limit provided by the Federal State up to a total of US$ 1 million.
You have the option of purchasing an additional insurance,  which is called the Zero Deductible Option (ZDO). This is also included in the total price if you select the 'All Inclusive Plus Option' when booking through Motorhome Bookers.

If the renter decides to drive to Mexico he/she does so at his/her own risk and this is still only permitted with the prior approval of El Monte and if the renter purchases the Mexico Auto Liability Insurance option (MALI) for US$ 22 per day. Any costs for repairs, vehicle break-down or losses that occur there will not be reimbursed. There is no insurance (neither third party nor vehicle-related) if the vehicle is driven to Baja California/Mexico without the prior approval of El Monte and if this compulsory additional insurance has not been purchased. We can provide further information regarding this regulation if you wish.

VIP Insurance / Deposit

You are required to provide a deposit of US$ 1,000 when you pick up the vehicle. This is payable by credit card (Visa, Mastercard or American Express) only. Debit cards, pre-paid credit cards, Cash or Traveler's Checks are not accepted. The amount is not deducted from your credit card at pick-up but it is on 'hold'. Upon return provided that the rental vehicle is returned clean inside, undamaged and on time this 'hold' is removed.

Neither the rental company nor Motorhome Bookers is liable for any cost differences that result from foreign exchange fluctuations or external fees between the time the cost is deducted and then reimbursed.

Please ensure you have enough credit available on your credit card.
The deposit applies for each incident where the rental vehicle or third party property is damaged. In such situations, a further bond will be required to cover the excess for any future incidents.

The excess (deposit) is always banked in the first instance where damage occurs, regardless of who is at fault and is owed to the rental company by the renter. The excess is not refunded by El Monte in situations involving a third party, but rather needs to be obtained from a third party by the renter him/herself. This can of course take quite some time. In such situations El Monte would provide the contact details of the third party if they have this but does not get involved in chasing the amount of the excess from the third party.

A deposit is deducted every time an accident occurs.

All insurance cover is null and void if the terms of the El Monte RV Rentals rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:

- damages to the interior of the vehicle
- personal injury, personal items and property
- carrying more passengers than having seat belts available
- deliberate or willful damages caused by the renter or his guests
- damages caused to the vehicle by abuse or misuse for illegal activities
- damages where the customer is charged by the local authorities for being careless
- damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems
- driving the vehicle without a rental agreement, in breach or violation of the rental agreement
- damages and accidents caused under the influence of alcohol, drugs or any other controlled substance
- damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed)
- damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property
- operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license
- damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, travelling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada), Death Valley (Jun-Sep), Northern Canada, Alaska Highway, Alaska.

The renter is liable for any fees, costs, fines or penalties that occur during his/her use of the rental vehicle unless any such costs that have been incurred are the fault of the rental company.

Where speeding tickets and parking fines and/or accidents come to light after the rental period, the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of US$ 25 - 250, depending on the administrative efforts involved.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended to obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A valid UK, Australian, New Zealand or European Licence is acceptable for use in the USA as long as all details are also provided in English. If the licence does not provide information in English, an international driving licence is also required together with the national licence.

El Monte RV Rentals does not allow international tour operators such as ourselves to place bookings for customers residing in the USA. Please select one of our other USA RV rental partners if this is the case.

The minimum age for any registered drivers is 21 years.

Additional drivers can be registered at the time of vehicle collection at no extra cost. Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid national driving license, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

The minimum hire period is 7 nights / 8 days. With unlimited mileage 10 nights.
It is 12 nights / 13 days if you book the All Inclusive Option or the All Inclusive Plus Option.

Vehicle preparation fee: US$ 189 per vehicle.
This fee is not included in the rental rates. It is additional, compulsory and payable locally + taxes.
This fee is only included if you select the All Inclusive Option or the All Inclusive Plus Option during the booking/quotation process.

The following is included in the vehicle preparation fee:
1st propane gas fill, 1st supply of toilet chemicals and tissue, full fresh water tank, fresh water hose, waste water hose, instruction manual, personal instruction on use of motorhome and appliances, campground guides and maps, and external cleaning upon return.

Kitchen kit: US$ 130 per vehicle (payable locally unless you choose the All Inclusive Option or the All Inclusive Plus Option).
This includes: water pitcher, strainer, kettle, 4 pc. cutlery, mop, pan covers, corkscrew, salad bowls, sauce pans, bucket, frying pan, dutch oven, clothes hangers, broom, potato peeler, bottle opener, platter, trash can, dust pan.

Personal kit: US$ 55 per person (payable locally unless you choose the All Inclusive Option or the All Inclusive Plus Option).
This includes: blankets, pillow and pillow case, sheets, hand towel, bath towel, wash cloth, dish towel, dinner plate, silverware, coffee cup, saucer.

The above-mentioned items may vary slightly from depot to depot. Motorhome Bookers does not accept responsibility if variances occur. All items remain the property of El Monte RV Rentals and must be returned at drop-off time (propane gas and chemicals do not have to be refilled/resupplied).

Extras (per rental):
- Toaster: US$ 8
- Coffee machine: US$ 10
- Fold-up chair: US$ 11 each
- GPS: US$ 95 per rental (available on request only; deposit US$ 250)
- Rice cooker: US$ 10
- A 110-volt generator is available for rent for a fee of US$ 8 per rental day or for US$ 3 per hour

All of the above information is pending availability at the depot where you collect your vehicle.

In the United States of America, the following regulations apply:
Children under the age of 1 year or weighing less than 20 pounds (approx. 9 kg) must be seated in a rear-facing baby capsule.
In the state of California children up to the age of 2 years must be seated in a rear-facing baby capsule in the living area.
Children from the age of 1 year (or from the age of 2 years in California) up to the age of 4 years or weighing less than 40 pounds (approx. 18 kg) are required to be seated and belted in a baby seat.
Children between the age of 4 and 8 years or weighing less than 60 pounds (approx. 27 kg) or who are less than 57 inches (approx. 145 cm) in height must use a child restraint (Booster Seat), which is attached with a seatbelt.

These regulations vary from state to state in the US. For details on the requirements of the states you will be traveling in, please refer to
Insurance Institute for Highway Safety

El Monte does not hire baby or booster seats. If you require these for your children, you will need to bring them with you or buy them locally.

It is not allowed to drive on unsealed roads, forest 'logging' roads, non-public roads, and other private terrain.

You are permitted to drive your motorhome throughout the USA with a few exceptions:
In July and August it is forbidden to drive in Death Valley. In June and September it is permitted but you do so at your own risk and there is no insurance cover. Therefore you are responsible for any towing or repair costs. Temperatures of up to 60 degrees Celsius are possible during this time.
You are not permitted to drive into Manhatten or New York City, but it is ok to drive in New York State. Certain highways, e.g. 'The Apache Trail' in Arizona, are also forbidden, as are underground or underwater tunnels.

If you drive to Northern Canada or Alaska you do so at your own risk and no reimbursements or insurance cover for towing, break-downs, repairs, etc. will be provided. Travel into Montreal, Ottawa and Quebec City is permitted, but you are not allowed to leave the vehicle unattended in either city.

If you plan to visit Mexico you are required to purchase the additional insurance option locally (MALI) of US$ 22 per day and obtain prior written approval from the rental company. Any costs resulting from repairs, break-downs or other incurred losses during your time in Mexico will not be reimbursed.

Travel during the summer months and/or in regions with extreme temperatures can result in damage to the air-conditioning system, the fridge and generator. El Monte will do all they can to ensure that these systems work without a hitch and will inform the clients at pick-up time about how to use and take care of these. However, the rental company cannot guarantee that these will work propertly in extreme conditions and will not cover any repair or replacement costs incurred if clients drive in such extreme conditions or to/in regions exposed to such conditions.

One-way rentals (vehicle pick-up at location 'A' and drop-off at location 'B') are possible between all international depots in the USA with all vehicle categories if booked in advance and upon request. One-way fees are payable locally at the depot when you pick up the vehicle. See the section entitled 'Additional Costs' for more details.

Please note that the renter is liable for any damage to the vehicle resulting from frost, exposure to the cold, freezing of the tanks, damage to the warm water tanks and connections and no insurance cover is provided in such instances.
Every rental vehicle has to be 'winterised' between the months of November and April (this period can vary depending on current weather conditions).

If it is likely that you will experience temperature levels below zero, all connections such as water and chemical tanks should be emptied. If frost temperatures are expected the rental depot will have already winterised the vehicle by emptying the water to avoid freezing, etc prior to your departure. By winterised we mean that the water has to be emptied out of all water tanks. Following this it is not permitted to pour any more water into the fresh water tank and none of the water connections can be used any more. No water in the vehicle is available for use. The renter is then required to purchase his/her own bottled water (e.g. drinking water) and to cover these costs him/herself.
The basins, sink, showers and toilets can no longer be used. However, the toilet can be partially flushed as long as only the windscreen wiper anti-frost fluid is used. If there is a heavy frost the toilet should not even be flushed like this and you will need to use public toilets.

The renter bears all responsibility for ensuring the vehicle remains winterised and to return the vehicle in this state if the vehicle was collected in a warmer region such that the vehicle was not winterised or if this state is altered during the rental period. If the renter does not adhere to these guidelines - regardless of what weather conditions are present at drop-off time, a fee will be charged and the deposit will be withheld until the vehicle is again winterised by a specialist and returned to the rental company.
The renter will be held responsible for any costs resulting from the vehicle being damaged such as when the tanks, engine elements and pipes are damaged due to freezing, frost, etc. In such cases there is no insurance cover.
Please allow for the fact - when planning out your route, that camping grounds in certain areas may close during the winter. Some roads, especially in alpine areas may also be closed for driving or may be simply too dangerous to drive on.

The international rental depots are Chicago, Dallas, Denver, Las Vegas, Los Angeles, Miami, New York, Orlando, Phoenix, Salt Lake City, San Diego, San Francisco and Seattle/Vancouver.

All other El Monte depots are only available to domestic bookings.

The depots are generally open from Monday to Sunday from 0900 - 1600hrs from October to March. They are generally open Monday to Saturday from 0800 - 1700hrs and Sundays from 0800 - 1600 hrs from April to September. Some depots have more limited opening hours - especially in the off-season.

Exceptions:
-The depots in Chicago, Denver, Miami, Phoenix, Salt Lake City and San Diego are closed Saturdays and Sundays all year round.
-The depot in Dallas is closed Sundays all year round.
-The depot in Seattle/Vancouver is open between April and September from Monday to Saturday between 0800 - 1700hrs and closed all Sundays. Between October and March it is closed completely on Saturdays and Sundays but open from Monday to Friday between 0900 - 1600hrs. It is closed COMPLETELY between 21 Jan 23 and 05 Feb 23.
-The depot in New York is closed on Sundays and is also closed on Saturdays between October and March.

All depots are closed on the following public holidays in 2022/23:
17 Apr, 30 May, 04 Jul, 25 Jul (Salt Lake City only), 04 Sep (San Francisco only), 05 Sep, 06 Sep (San Francisco only), 24 Nov, 24 Dec, 25 Dec, 31 Dec, 01 Jan

You can pick up your motorhome from 1300 - 1600hrs (1300 - 1500hrs between October and March) at the booked depot.

You are required to spend your first night in the USA and after your international flight in a hotel before you pick up the motorhome. Customers who have booked the Priority AM Departure (PAD) can pick up their vehicle before 1000hrs. 'PAD' customers can check-in at the specially marked counter.

Please make absolutely sure to use the El Monte pre-registration link to fill out your details required at pick-up time and send these to El Monte online no less than 14 days prior to vehicle pick-up. The rental company can then prepare your rental agreement in advance of your arrival so that it is ready for you to sign as soon as you arrive to collect your vehicle.

http://myelmonterv.com/check-in

Note: With all pick-ups in New York the compulsory New Jersey Security Fee of US$ 5/day (max. US$ 140) is payable locally.

Note: With all pick-ups in Denver the compulsory Colorado Road Safety Fee of US$ 2/day is payable locally.

This is possible between 0800 and 1100hrs at the booked depot. From October to March you can only drop-off your vehicle between 0900 and 1100hrs.

Suggestion: if your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel.

If the vehicle is not returned at the agreed time, El Monte will charge additional fees of US$ 50 per hour and the airport transfer (if included) will be cancelled. Additional fees will be charged if it is not returned to the agreed depot. There are no refunds provided if the vehicle is returned earlier than the date and time booked.

You are required to return the motorhome with a full tank of fuel, a clean interior and the toilet and waste water tanks emptied, otherwise further fees will be charged.

El Monte does not offer any transfers.

El Monte offers a model year guarantee between 2019-2022 of their standard fleet. The exception to this rule is that El Monte provides no guarantee regarding vehicle age if you book one of their one-way specials.

Please note: the model year is not the same as the year the vehicle was built as the production of the chassis for a 2019 model year vehicle normally begins in 2018 for example.

El Monte will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not available for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be reimbursed. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement.
Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We accept no responsibility for any mistakes or human error in the provision of these details. Such information on our website can be changed at any time without prior notice.

The rental company will charge a cleaning fee between US$ 50 and US$ 150 per hour if the vehicle is not returned clean. Cleaning fees can be as high as US$ 750 or more for Burning Man rentals. Toilets and waste water tanks must be completely emptied, otherwise a further fee will be charged. Fuel tanks must be full or an additional fee will be charged.

In the event of an accident, breakdown, technical difficulties (including problems with tyres) you are required to inform the rental company immediately on the toll-free service line provided. A nationwide network of contracted mechanics are available in such unfortunate cases. In an accident or fire regardless of the impact the police need to be contacted and the rental company should be informed within no more than 24 hours. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses along with the vehicle registration details. Even in the case of minor damage the renter is required to provide a detailed written report and sketch to El Monte outlining the situation.

Note: If you do not inform El Monte immediately about the need for a repair and if the company is not given the opportunity to help you find you a solution no reimbursement or compensation will be provided.

Small repairs or necessary expenses for the upkeep of the vehicle up to the value US$ 75 can be carried out without prior communication with the rental company and will be reimbursed to you at drop-off time. This exceptional rule does NOT apply to de-winterizing or winterizing cost.
For repairs that will cost more than US$ 75 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.

If the vehicle is out of action (due to a mechanical breakdown*, not an accident caused by others or the renter) for longer than 12 working hours, El Monte will reimburse the daily rental rate or expenses for hotel rooms up to US$ 25 per person per night and car rental up to US$ 50 per day per motorhome up to a maximum of US$ 1,500 per trip.

*Mechanical breakdown: El Monte does not provide compensation for damage or problems to the following items: radio, CD player, TV, DVD, Bluetooth, USB, air conditioner, batteries, fridge, heater, water heater, awning, slide-out, generator, cruise control and GPS.

Pets are allowed in the vehicles as long as this is specifically requested at the time of booking. The renter is responsible for any damage caused by or in connection with an animal and an additional fee to have the vehicle specially cleaned may be charged.

Smoking is not permitted in the vehicles. If this rule is not adhered to, El Monte will charge considerable fees at drop-off time.

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that come to light between our list of conditions and those of the rental company.